A star-quality service
Are you looking for a professional cleaner?
At Best Cleaners Norwich we provide honest, reliable and DBS certified cleaners in Norwich and the surrounding areas.
Weekly or fortnightly cleaning
One off deep-cleaning
End of tenancy cleaning
Our bespoke services are tailored to your needs; you pay per the hour with no hidden extras. This means that oven cleaning, ironing and washing is included as standard. Our weekly cleans are £15.50 per hour (2 hours minimum) and £17.50 per hour fortnightly.
Let our trusted cleaners transform your home into a sparkling paradise after a party or busy period. Deep cleans are a great idea when putting your house on the market and for expecting parents to free up your time for more important things in life. Deep cleans are £38.50 per hour and we will provide all the cleaning products.
Are you a landlord or student looking for a trusted, professional team of cleaners to bring your house back up to 'move in' standard? Our experienced cleaners work in teams of two (house size dependant) to ensure a thorough and efficient clean. Our end of tenancy cleans start at £200.
Frequently Asked Questions:
If you have any other questions then please do call our manager, Lisa, on 07762 549331.
Will I have the same cleaner each week?
Can I just have a one off clean?
Yes! We will introduce you to a cleaner that comes to you for every clean. Having the same cleaner allows you to build a good relationship with your home cleaner and ensures that they work more efficiently week by week, rotate tasks to your needs and can work under their own initiative if you would like them to.
Yes, absolutely! A deep clean is a great way of bringing your house back up to standard after a busy period or before a big event. Our manager, Lisa, will visit your home before your cleaner(s) comes to discuss with you what exactly you would like done to ensure you receive a star-quality service. Our cleaners can do and put away laundry, clean the inside of windows, tiles and grout, clean bins, fridges, ovens and much more as part of your deep clean!
It is very difficult to find a reliable cleaner. What do you do differently?
Who supplies the cleaning products?
All our cleaners are put through a rigorous interview process. Firstly, all prospective cleaners are required to complete a telephone interview according to the Best Cleaners Norwich guidelines. All successful candidates are then interviewed a second time in their own home. This allows us to build a bigger picture of the cleaner, check they live in sanitary and settled accommodation, and inspect that they would have a suitable area for key-holding. DBS and ID checks are then carried out on all cleaners and 2 relevant references must be received. Cleaners are only invited to join our star-quality team when, and if, we feel confident that we can trust them to do an outstanding job in our own home. We reject 90% of our applications, only appointing the best so you can be confident in the quality of service you receive. Once the cleaner starts working for you, we keep a continuous review of their work quality, DBS check them on an annual basis, and ensure they uphold our values throughout their service with us. Any cleaner that disregards our values at any point, is unable to engage in the work we provide them as Best Cleaners Norwich.
For regular weekly or bi-weekly services your cleaner will usually use your cleaning products and equipment, including vacuum cleaner, spray bottles, mops and cloths. This ensures that we can maintain competitive prices for our service. This also means you can have the same familiar smells and know that your cleaner is using any sensitive, specialist or Eco products that you and your family are used too. If you would like a recommendation for a product that will do an excellent job (for example oven cleaning, grout cleaning, window mold remover) we have a long list of the best cleaning products on the market for every task that we have personally tried and tested!
For one-off and end of tenancy cleans, Best Cleaners Norwich provides all of the products needed for an excellent clean. As our manager, Lisa, visits each job prior to the clean, you can be sure that your cleaner will have the needed product at hand to give a star-quality clean. We only use the very best commercial cleaning products to ensure you receive the highest standard service.
How do I pay the cleaner?
Are my cleans insured against accidental damage?
You pay the cleaner before or after the clean as long as this is before they leave the property. This means you can personally ensure work has been completed to your standards and that you are happy with everything. They can be paid either by cash, or a bank transfer, agreed with the cleaner prior to the job.
The prices advertised on our website and quoted to you are inclusive of our management fee. There are no hidden or surprise fess. This is paid directly to Best Cleaners Norwich ahead of your scheduled clean to secure your services.
In the unlikely event that your cleaner accidentally damages your property we are insured for up to £5,000,000 to cover this. Our cleaners are personally liable for up to £250 for any damages to your property or belongings, which means that they are extremely careful whilst being in your home. Please also note that the insurance is not a ‘new for old’ policy. In the highly unlikely event your cleaner accidentally breaks something and you would like us to check regarding an insurance claim, please just email or call us and we will assist you in line with our insurance policy.